Terms of service
Last updated: 18 August 2026
Welcome to TickleCandles. These Terms of Service explain the terms that apply when you visit our website, place an order, or purchase products from us.
By using our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
1. About us
This website is operated by TickleCandles, a UK-based business selling candles, wax melts and related products.
Website: ticklecandles.co.uk
Email: hello@ticklecandles.co.uk
Throughout these terms, “we”, “us” and “our” refer to TickleCandles. “You” and “your” refer to the customer or website visitor.
2. Our products
We sell candles, wax melts and related home fragrance products.
We make every effort to describe and photograph our products accurately. However, product colours, packaging and appearance may vary slightly due to screen settings, photography lighting, handmade production differences, or small batch variations.
All product weights are approximate and may vary slightly.
3. Candle and wax melt safety
Our products must be used safely and in line with the safety instructions provided.
By purchasing from us, you agree to follow all product safety guidance, including but not limited to:
- Never leave a burning candle unattended
- Keep candles and wax melts away from children and pets
- Keep away from curtains, soft furnishings and anything flammable
- Burn candles on a stable, heat-resistant surface
- Do not burn candles for longer than the recommended time
- Stop using a candle when the advised amount of wax remains
- Use wax melts only in suitable burners
- Do not move a burning candle or hot wax burner
We cannot accept responsibility for damage, injury or loss caused by misuse, unsafe burning, or failure to follow safety instructions.
4. Orders
When you place an order, you are making an offer to buy the products in your basket.
After placing an order, you should receive an order confirmation email. This does not mean your order has been accepted. Your order is accepted once we dispatch your items.
We reserve the right to refuse or cancel an order if:
- A product is unavailable
- There is an error in the price or product description
- Payment is not authorised
- We suspect fraud or misuse of our website
- We are unable to deliver to the address provided
If we cancel your order after payment has been taken, we will refund you.
5. Prices and payment
All prices are shown in GBP (£).
Prices may change from time to time, but changes will not affect orders that have already been accepted.
Payment must be made at checkout using one of the payment methods available on our website. Your order will not be dispatched until payment has been successfully received.
We do not store your full card details ourselves. Payments are processed securely by third-party payment providers.
6. Discount codes and promotions
Discount codes and promotions are subject to availability and may be changed or withdrawn at any time.
Discount codes must be used before checkout is completed. We cannot usually apply discount codes after an order has been placed.
Only one discount code may be used per order unless stated otherwise.
Discounts have no cash value and cannot be exchanged for money.
7. Delivery
We aim to process and dispatch orders as quickly as possible. Estimated delivery times will be shown on our website or at checkout.
Our usual delivery estimate is 3–5 business days, unless stated otherwise.
Delivery times are estimates only and are not guaranteed. Delays may happen due to postal services, couriers, busy periods, weather, strikes, or events outside our control.
Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
8. Delivery charges
Delivery charges will be shown at checkout before you complete your order.
If we offer free delivery over a certain order value, this will be clearly shown on the website and may change from time to time.
9. Returns and cancellations
As an online customer, you normally have the right to cancel your order within 14 days of receiving your items, even if the item is not faulty. Once you have told us that you want to cancel, you then have a further 14 days to return the items to us.
Returned items must be unused, unburned, in their original condition and safely packaged.
For full details, please see our Return & Refund Policy.
10. Faulty, damaged or incorrect items
Please check your order when it arrives.
If your item is faulty, damaged, or incorrect, please contact us as soon as possible with:
- Your order number
- A short explanation of the issue
- Clear photos of the product and packaging
We will review the issue and offer a suitable solution, such as a replacement, refund or return instructions.
Your statutory rights are not affected. UK consumer law requires goods to be of satisfactory quality.
11. Product availability
All products are subject to availability.
Because our products may be made in small batches, some items may sell out or be discontinued without notice.
If an item you ordered becomes unavailable, we will contact you and offer a refund or suitable alternative where possible.
12. Personal information
Your privacy is important to us.
We collect and use personal information in line with our Privacy Policy. Please read our Privacy Policy to understand how we collect, use and protect your personal data.
13. Website content
All content on our website, including product names, text, images, logos, branding, graphics and designs, belongs to TickleCandles or is used with permission.
You may not copy, reproduce, edit, sell, or use our website content for commercial purposes without our written permission.
14. Reviews and customer content
If you submit a review, photo, comment or other content to us, you confirm that the content is accurate, honest and does not infringe anyone else’s rights.
We may use customer reviews or feedback for marketing or website purposes, but we will not publish personal details beyond what is reasonably shown with the review unless you have given permission.
15. Website use
You agree not to misuse our website.
You must not:
- Use the website for unlawful purposes
- Try to interfere with the security or operation of the website
- Upload harmful code, viruses or spam
- Copy or scrape website content without permission
- Use the website in a way that may damage our business or other users
We may restrict access to our website if we believe it is being misused.
16. Limitation of liability
We are responsible for losses that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
We are not responsible for:
- Losses that were not foreseeable
- Business losses, including loss of profit, revenue or opportunity
- Damage caused by misuse of our products
- Failure to follow safety or care instructions
- Delays caused by events outside our reasonable control
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
17. Events outside our control
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include postal delays, courier issues, extreme weather, strikes, supplier delays, accidents, technical failures, or other events beyond our control.
18. Changes to these terms
We may update these Terms of Service from time to time.
The latest version will always be available on our website. Any changes will apply from the date they are published and will not affect orders already accepted unless required by law.
19. Governing law
These terms are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you may also have the right to bring a claim in your local courts.
20. Contact us
If you have any questions about these Terms of Service, please contact us at:
hello@ticklecandles.co.uk