Privacy policy

Last updated: 18 August 2026

This Privacy Policy explains how TickleCandles collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the collection and use of information in line with this Privacy Policy.

1. Who we are

TickleCandles is a UK-based business selling candles, wax melts and related products online.

For the purpose of UK data protection law, TickleCandles is the data controller of the personal information we collect about you.

Contact email: hello@ticklecandles.co.uk
Website: ticklecandles.co.uk

2. What personal information we collect

We may collect the following information when you use our website or place an order:

  • Your name
  • Billing and delivery address
  • Email address
  • Phone number, if provided
  • Order details and purchase history
  • Payment information
  • Delivery and tracking information
  • Messages you send to us
  • Reviews or feedback you provide
  • Website usage information, such as pages viewed, device type, browser type and IP address
  • Marketing preferences, if you choose to subscribe to emails

We do not intentionally collect sensitive personal information.

3. How we collect your information

We collect information when you:

  • Place an order on our website
  • Create an account, if this option is available
  • Contact us by email, contact form, social media or another method
  • Subscribe to our newsletter or marketing emails
  • Leave a review or provide feedback
  • Browse our website

Some information may also be collected automatically through cookies and similar technologies.

4. How we use your personal information

We use your personal information to:

  • Process and fulfil your order
  • Take payment and prevent fraud
  • Deliver your products
  • Send order confirmations, dispatch updates and customer service messages
  • Respond to enquiries, complaints or return requests
  • Manage refunds, returns and replacements
  • Improve our website, products and customer experience
  • Send marketing emails, where you have chosen to receive them
  • Comply with legal, tax and accounting obligations
  • Protect our business, website and customers from fraud or misuse

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the situation, we may rely on:

Contract
To process your order, take payment, arrange delivery and provide customer service.

Legal obligation
To keep accounting, tax and business records where required by law.

Legitimate interests
To run and improve our business, respond to customer enquiries, prevent fraud, manage website security and understand how customers use our website.

Consent
To send marketing emails where consent is required, or to use certain non-essential cookies where applicable.

You can withdraw your consent to marketing at any time by using the unsubscribe link in our emails or by contacting us.

6. Payment information

Payments on our website are processed securely through third-party payment providers, such as Shopify Payments, PayPal, or other payment services available at checkout.

We do not store your full card details ourselves. Payment providers process your payment information in line with their own security and privacy practices.

7. Sharing your personal information

We only share your personal information where necessary to run our business and provide our services.

We may share information with:

  • Shopify, which hosts and powers our online store
  • Payment providers used to process your order
  • Delivery and courier services
  • Email marketing providers, if you subscribe to marketing emails
  • IT, website, analytics and security service providers
  • Professional advisers, such as accountants, where required
  • Law enforcement, regulators or authorities, if legally required

We do not sell your personal information.

8. Shopify

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products to you.

When you use our website or place an order, Shopify may process your personal information on our behalf to support store functionality, checkout, payment processing, security and related services.

You can read more about how Shopify handles personal information through Shopify’s own privacy information.

9. Marketing emails

If you subscribe to our newsletter or marketing emails, we may use your name and email address to send you updates, offers, product launches and other marketing content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not send you marketing emails without permission where consent is required.

10. Cookies

Our website uses cookies and similar technologies to help the site work properly, improve your browsing experience, understand website traffic and support marketing or advertising where applicable.

Cookies may be used for:

  • Essential website functions
  • Shopping basket and checkout functionality
  • Website analytics
  • Remembering preferences
  • Marketing and advertising

You can manage or disable cookies through your browser settings. Where required, we will ask for your consent before using non-essential cookies.

Please note that disabling some cookies may affect how our website works.

11. How long we keep your information

We only keep your personal information for as long as necessary for the purposes described in this policy.

For example, we may keep order and transaction records for accounting, tax and legal purposes. Customer service messages may be kept for a reasonable period so we can handle enquiries, complaints or follow-up issues.

When information is no longer needed, we will delete it or anonymise it where appropriate.

12. International transfers

Some of the service providers we use, including Shopify and other technology providers, may process or store personal information outside the UK.

Where this happens, we expect appropriate safeguards to be in place to protect your personal information in line with applicable data protection laws.

13. Your rights

Under UK data protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Withdraw consent where we rely on consent
  • Ask for your information to be transferred to another provider, where applicable

To make a request, please contact us at:

hello@ticklecandles.co.uk

We may need to verify your identity before responding to your request.

14. Keeping your information safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website or online service can be guaranteed to be completely secure. You are responsible for keeping your account details and passwords safe, where applicable.

15. Children’s privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children.

16. Links to other websites

Our website may contain links to other websites, such as social media platforms or third-party services.

We are not responsible for the privacy practices, content or security of those websites. You should read their privacy policies before providing them with any personal information.

17. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.