Contact information
Last updated: 18 August 2026
Thank you for visiting TickleCandles. If you have any questions about your order, delivery, returns, products, or anything else, please contact us using the details below.
General enquiries
For general questions, product enquiries, collaborations or anything not related to an existing order, please email:
Order enquiries
For questions about an order, delivery, returns, refunds, damaged items or incorrect items, please email:
When contacting us about an order, please include your:
- Order number
- Full name
- Email address used at checkout
- Short description of your enquiry
This helps us find your order and respond more quickly.
Response time
We aim to respond as soon as possible, usually within 1–2 business days.
Business days are Monday to Friday, excluding UK bank holidays.
Returns and refunds
For return or refund requests, please email us before sending anything back.
Please include your order number and the reason for your return request.
For more information, please read our Return & Refund Policy.
Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A short explanation of the issue
- Clear photos of the product
- Clear photos of the packaging
We will review the issue and offer a suitable solution.
Business address
TickleCandles
London
United Kingdom
Website
ticklecandles.co.uk
Social media
You can also follow or contact us through our social media pages:
Instagram: @ticklecandles
TikTok: @ticklecandles
Important note
Please do not return any items without contacting us first. Items sent back without prior contact may take longer to process.