Shipping policy
Last updated: 18 August 2026
Thank you for shopping with TickleCandles. This Shipping Policy explains how we process, dispatch and deliver your order.
1. Where we deliver
We currently deliver within the United Kingdom.
If we offer international delivery in the future, delivery options, costs and estimated times will be shown at checkout.
2. Processing time
Orders are usually processed and dispatched within 1–3 business days.
Business days are Monday to Friday, excluding UK bank holidays.
During busy periods, product launches, seasonal holidays or unexpected delays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you.
3. Delivery time
Our usual delivery estimate is:
3–5 business days from dispatch
Delivery times are estimates only and may vary depending on the courier, postal service, busy periods, weather, strikes or other circumstances outside our control.
4. Delivery charges
Delivery charges are calculated and shown at checkout before you complete your order.
We currently offer:
Free UK delivery on orders over £35
This offer may change from time to time and will be clearly shown on our website.
5. Order confirmation and dispatch
After placing an order, you should receive an order confirmation email.
Once your order has been dispatched, you may receive a dispatch confirmation and tracking details, depending on the delivery service used.
Please make sure your email address and delivery address are correct before placing your order.
6. Incorrect delivery address
It is the customer’s responsibility to provide the correct delivery address at checkout.
If you notice that your delivery address is incorrect, please contact us as soon as possible at:
hello@ticklecandles.co.uk
If your order has not yet been dispatched, we will do our best to update the address.
If the order has already been dispatched, we may not be able to change the delivery address. We are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete address details provided by the customer.
7. Missed deliveries and returned parcels
If a delivery attempt is missed, the courier or postal service may leave instructions for rearranging delivery or collecting the parcel.
If a parcel is returned to us because it was not collected, delivery was refused, or the address was incorrect, we will contact you.
Additional postage charges may apply if the order needs to be resent.
8. Lost or delayed parcels
If your order has not arrived within the expected delivery timeframe, please contact us at:
hello@ticklecandles.co.uk
Please include your order number so we can look into it.
We may need to allow the courier or postal service time to investigate before confirming whether a parcel is lost.
Under UK consumer rules, sellers remain responsible for delivering goods to the customer unless otherwise agreed, and goods should be delivered within the agreed time or within 30 days if no timeframe was agreed.
9. Damaged items
Please check your order when it arrives.
If your item arrives damaged, please contact us as soon as possible with:
- Your order number
- Clear photos of the damaged item
- Clear photos of the outer packaging
- Clear photos of the inner packaging
We will review the issue and offer a suitable solution, such as a replacement, refund or return instructions.
10. Missing or incorrect items
If something is missing from your order or you have received the wrong item, please contact us as soon as possible at:
hello@ticklecandles.co.uk
Please include your order number and a short description of the issue.
We will look into this and arrange a suitable solution.
11. Packaging
We carefully pack our candles and wax melts to help protect them during delivery.
However, please take care when opening your parcel, especially if it contains glass candle jars.
12. Delivery delays outside our control
We are not responsible for delays caused by events outside our reasonable control, such as courier disruption, postal strikes, severe weather, incorrect address details, customs checks where applicable, or other unexpected events.
If there is a significant issue affecting delivery, we will do our best to keep you informed.
13. Contact us
If you have any questions about delivery or your order, please contact us at:
hello@ticklecandles.co.uk
Please include your order number where possible.